Warranty and Returns

Returns

If you have any cause for concern, please call Tara Meadows Alpaca Rugs at 519-924-1762 immediately upon receipt of your alpaca rug. Returns will be accepted with proof of purchase within 30 days of receipt, for a full refund of the purchase price, less our shipping costs, provided alpaca rug has not been used and is in original packaging. Customer is responsible for all return shipping costs.

Warranty

Tara Meadows Alpaca Rugs are of the highest quality and are fully warranted against defects in materials and workmanship for 90 days from date of purchase. Always use and clean your alpaca rug in accordance with the attached instructions. This warranty does not cover damage caused by accident, improper care, negligence, or normal wear and tear of your alpaca rug.

Please note that Tara Meadows Alpaca Rugs is not responsible for return charges, and will not be held responsible for returns that fail to reach us.

In the unlikely event that your product needs to be returned, please use Canada Post with full value insurance, and a tracking number.

Customers are responsible for all charges, including taxes. Tara Meadows Alpaca Rugs will NOT be held responsible for additional charges beyond our control.

DO NOT USE UPS or other courier service, as there may be additional fees for which Tara Meadows Alpaca Rugs will not incur.

Please notify Tara Meadows Alpaca Rugs prior to any parcel being returned.

Go to top